Test tube portals are cracking too

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CANant
Posts: 378
Joined: Tue Jan 29, 2019 1:04 am
Location: Paris, Ontario

Test tube portals are cracking too

Post: # 69197Post CANant
Tue Apr 21, 2020 8:30 am

Ok so in addition to my test tubes cracking and looking like they will eventually shatter my portals both now have a single crack on one side. I don’t know how this is even happening or if it was there but much smaller when I received it. I will have to watch it and make sure it doesn’t get longer.
I take extremely good care of my AC products and to be honest the AC support didn’t help at all when it came to my test tube issue so I don’t expect it to be different in this case. I paid a lot of money for the gear pack and shipping to Canada. I really hope I don’t continue to have this happen to my outworld or formicarium. I love the AC products but this is definitely concerning to see.

This is the 1st portal
Image
Image

This is my 2nd portal showing cracking in almost the same spot.
Image
Keeper of:
Camponotus Pennsylvanicus

Temnothorax ambiguus/curvispinosus (Acorn ant)

Lasius Interjectus (Larger citronella ant) with host workers: L. Americanus

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CabboAntsGuy
Posts: 509
Joined: Fri Aug 09, 2019 3:32 pm
Location: Wisconsin, U.S.

Re: Test tube portals are cracking too

Post: # 69200Post CabboAntsGuy
Tue Apr 21, 2020 8:53 am

do you think it has anything to do with the heat cable?
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CANant
Posts: 378
Joined: Tue Jan 29, 2019 1:04 am
Location: Paris, Ontario

Re: Test tube portals are cracking too

Post: # 69201Post CANant
Tue Apr 21, 2020 10:18 am

CabboAntsGuy wrote:
Tue Apr 21, 2020 8:53 am
do you think it has anything to do with the heat cable?
With the test tubes maybe but heat cable has not been in contact with the portals. Especially at the top and in the almost same spot.
Keeper of:
Camponotus Pennsylvanicus

Temnothorax ambiguus/curvispinosus (Acorn ant)

Lasius Interjectus (Larger citronella ant) with host workers: L. Americanus

🐜❤️

CANant
Posts: 378
Joined: Tue Jan 29, 2019 1:04 am
Location: Paris, Ontario

Re: Test tube portals are cracking too

Post: # 69297Post CANant
Thu Apr 23, 2020 4:24 pm

AntsCanada is now looking into the problem and helping me with the issue. The exact cause is still unknown but I would suggest contacting support to notify them if you have had the same issue and providing images or video proof.
Maybe it has to do with our climate and putting the ants and test tubes/portals in colder environments for diapause or even our cleaning process.
It would be good to know to prevent it in the future or prevent others from having the same thing happen.
Keeper of:
Camponotus Pennsylvanicus

Temnothorax ambiguus/curvispinosus (Acorn ant)

Lasius Interjectus (Larger citronella ant) with host workers: L. Americanus

🐜❤️

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