Order#33903
Moderator: ooper01
Order#33903
I emailed support but I don't expect to hear from them until Monday or Tuesday.
I ordered a large Omni nest. The order came in great time and I'm very excited about that.
But the outworld is very broken. The lid has at least 2 broken pieces and one of the walls is bent out at an odd shape.
Has this happnened to anyone else ?
I ordered a large Omni nest. The order came in great time and I'm very excited about that.
But the outworld is very broken. The lid has at least 2 broken pieces and one of the walls is bent out at an odd shape.
Has this happnened to anyone else ?
Re: Order#33903
I have contacted support on Friday night. They responded Saturday morning and I replied as soon as I saw on Saturday. I have not heard back anything since. What is the normal wait time ??
Re: Order#33903
I saw the pics you emailed in. I believe we will be shipping out a new outworld to you. You should hear definitively very soon. If not, let me know here in this post.*** SPAM *** wrote:I have contacted support on Friday night. They responded Saturday morning and I replied as soon as I saw on Saturday. I have not heard back anything since. What is the normal wait time ??
~ ooper
Forum Moderator
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Re: Order#33903
ooper01 wrote:I saw the pics you emailed in. I believe we will be shipping out a new outworld to you. You should hear definitively very soon. If not, let me know here in this post.*** SPAM *** wrote:I have contacted support on Friday night. They responded Saturday morning and I replied as soon as I saw on Saturday. I have not heard back anything since. What is the normal wait time ??
Thanks !! I'll keep an eye on the email !
Re: Order#33903
Good afternoon !! Still no word. Hoping to get my outworld soon!ooper01 wrote:I saw the pics you emailed in. I believe we will be shipping out a new outworld to you. You should hear definitively very soon. If not, let me know here in this post.*** SPAM *** wrote:I have contacted support on Friday night. They responded Saturday morning and I replied as soon as I saw on Saturday. I have not heard back anything since. What is the normal wait time ??
Re: Order#33903
I will find out what the status is on this...*** SPAM *** wrote:Good afternoon !! Still no word. Hoping to get my outworld soon!ooper01 wrote:I saw the pics you emailed in. I believe we will be shipping out a new outworld to you. You should hear definitively very soon. If not, let me know here in this post.*** SPAM *** wrote:I have contacted support on Friday night. They responded Saturday morning and I replied as soon as I saw on Saturday. I have not heard back anything since. What is the normal wait time ??
~ ooper
Forum Moderator
Forum Moderator
Re: Order#33903
There is a new outworld on its way. It is coming direct from our manufacturer overseas to you, so it might be a couple of weeks
~ ooper
Forum Moderator
Forum Moderator
Re: Order#33903
ooper01 wrote:There is a new outworld on its way. It is coming direct from our manufacturer overseas to you, so it might be a couple of weeks
Sigh. Thanks ooper01
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