Order#33903

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EffinBatman
Posts: 33
Joined: Thu Feb 18, 2016 10:57 am
Location: Pensacola, Florida

Order#33903

Post: # 14388Post EffinBatman
Sat Oct 29, 2016 12:00 am

I emailed support but I don't expect to hear from them until Monday or Tuesday.


I ordered a large Omni nest. The order came in great time and I'm very excited about that.

But the outworld is very broken. The lid has at least 2 broken pieces and one of the walls is bent out at an odd shape.

Has this happnened to anyone else ?

EffinBatman
Posts: 33
Joined: Thu Feb 18, 2016 10:57 am
Location: Pensacola, Florida

Re: Order#33903

Post: # 14511Post EffinBatman
Wed Nov 02, 2016 5:20 pm

I have contacted support on Friday night. They responded Saturday morning and I replied as soon as I saw on Saturday. I have not heard back anything since. What is the normal wait time ??

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ooper01
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Re: Order#33903

Post: # 14514Post ooper01
Wed Nov 02, 2016 6:10 pm

EffinBatman wrote:I have contacted support on Friday night. They responded Saturday morning and I replied as soon as I saw on Saturday. I have not heard back anything since. What is the normal wait time ??
I saw the pics you emailed in. I believe we will be shipping out a new outworld to you. You should hear definitively very soon. If not, let me know here in this post.
~ ooper

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EffinBatman
Posts: 33
Joined: Thu Feb 18, 2016 10:57 am
Location: Pensacola, Florida

Re: Order#33903

Post: # 14518Post EffinBatman
Wed Nov 02, 2016 7:59 pm

ooper01 wrote:
EffinBatman wrote:I have contacted support on Friday night. They responded Saturday morning and I replied as soon as I saw on Saturday. I have not heard back anything since. What is the normal wait time ??
I saw the pics you emailed in. I believe we will be shipping out a new outworld to you. You should hear definitively very soon. If not, let me know here in this post.

Thanks !! I'll keep an eye on the email !

EffinBatman
Posts: 33
Joined: Thu Feb 18, 2016 10:57 am
Location: Pensacola, Florida

Re: Order#33903

Post: # 14603Post EffinBatman
Sat Nov 05, 2016 2:25 pm

ooper01 wrote:
EffinBatman wrote:I have contacted support on Friday night. They responded Saturday morning and I replied as soon as I saw on Saturday. I have not heard back anything since. What is the normal wait time ??
I saw the pics you emailed in. I believe we will be shipping out a new outworld to you. You should hear definitively very soon. If not, let me know here in this post.
Good afternoon !! Still no word. Hoping to get my outworld soon!

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ooper01
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Re: Order#33903

Post: # 14604Post ooper01
Sat Nov 05, 2016 4:00 pm

EffinBatman wrote:
ooper01 wrote:
EffinBatman wrote:I have contacted support on Friday night. They responded Saturday morning and I replied as soon as I saw on Saturday. I have not heard back anything since. What is the normal wait time ??
I saw the pics you emailed in. I believe we will be shipping out a new outworld to you. You should hear definitively very soon. If not, let me know here in this post.
Good afternoon !! Still no word. Hoping to get my outworld soon!
I will find out what the status is on this...
~ ooper

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EffinBatman
Posts: 33
Joined: Thu Feb 18, 2016 10:57 am
Location: Pensacola, Florida

Re: Order#33903

Post: # 14606Post EffinBatman
Sat Nov 05, 2016 4:34 pm

Thanks !!

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ooper01
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Re: Order#33903

Post: # 14611Post ooper01
Sat Nov 05, 2016 10:31 pm

There is a new outworld on its way. It is coming direct from our manufacturer overseas to you, so it might be a couple of weeks :(
~ ooper

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EffinBatman
Posts: 33
Joined: Thu Feb 18, 2016 10:57 am
Location: Pensacola, Florida

Re: Order#33903

Post: # 14616Post EffinBatman
Sun Nov 06, 2016 6:23 am

ooper01 wrote:There is a new outworld on its way. It is coming direct from our manufacturer overseas to you, so it might be a couple of weeks :(

Sigh. Thanks ooper01

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