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Shipping Fee Question

Posted: Thu May 26, 2016 12:06 pm
by ronmor
Hi there,

I was considering buying the (All You Need' Lasius Hybrid Gear Pack) But i was also going to buy another Lasius Hybrid Nest to save on shipping fees later. However it costs me £62 to ship the (Pack) to me and a further £62 to ship just the extra (Lasius Hybrid). I was wondering how the postage is calculated as one package is massively larger than the other yet it's the same price to ship. Any information would be appreciated.

Thanks
ronmor/Jack

Re: Shipping Fee Question

Posted: Thu May 26, 2016 12:17 pm
by larynx
Image

Re: Shipping Fee Question

Posted: Thu May 26, 2016 5:58 pm
by AntsRule
:lol: Shipping is usually is based on box size or weight so if all the formicariums are shipped in the same box they will have the same shipping price. Hope that helped!

Re: Shipping Fee Question

Posted: Thu May 26, 2016 6:29 pm
by ooper01
ronmor wrote:Hi there,

I was considering buying the (All You Need' Lasius Hybrid Gear Pack) But i was also going to buy another Lasius Hybrid Nest to save on shipping fees later. However it costs me £62 to ship the (Pack) to me and a further £62 to ship just the extra (Lasius Hybrid). I was wondering how the postage is calculated as one package is massively larger than the other yet it's the same price to ship. Any information would be appreciated.

Thanks
ronmor/Jack
We are addressing this in the next few days. We want to adjust the shipping when ordering multiple, separate items. Hopefully if you check again in a week or so, the adjustment will have been made.

Re: Shipping Fee Question

Posted: Fri May 27, 2016 2:03 pm
by ronmor
Thanks for the reply and the information i'll keep an eye out :)

Re: Shipping Fee Question

Posted: Mon May 30, 2016 8:22 am
by antscanada
Hello,

Yes, we are just waiting for the update to come into effect. In the meantime, we are going to be refunding any customers that have been overcharged for shipping.

Thanks everyone for your patience.

Mikey

Re: Shipping Fee Question

Posted: Mon May 30, 2016 10:51 am
by ronmor
AntsCanada wrote:Hello,

Yes, we are just waiting for the update to come into effect. In the meantime, we are going to be refunding any customers that have been overcharged for shipping.

Thanks everyone for your patience.

Mikey
Thanks for the reply Mikey. Could a staff member post a reply in this topic once the updates are in effect ? Can't wait to get started on the hobby:) Ant love forever

Re: Shipping Fee Question

Posted: Tue May 31, 2016 5:01 pm
by ooper01
ronmor wrote:Thanks for the reply Mikey. Could a staff member post a reply in this topic once the updates are in effect ? Can't wait to get started on the hobby:) Ant love forever
Updates should be in effect now. Please try it out again and see if the shipping comes up more reasonable now.